Returns & Refunds
Mission accomplished or mission refund. We stand behind our quality with a straightforward 30-day return policy.
Our Return Policy
We want you to be completely satisfied with your Military Tees UK purchase. If you're not happy with your order for any reason, we offer a comprehensive 30-day return policy.
Quality Guarantee
Every item is quality-checked before dispatch. If you receive a defective item, we'll replace it immediately at no cost to you, regardless of when you purchased it.
Return Eligibility
Items We Accept for Return
- Unused items in original condition
- Items with original tags attached
- Items returned within 30 days
- Standard products from our catalog
- Items in original packaging
- Unworn and unwashed clothing
- Accessories and merchandise
- Gift purchases (with receipt)
Items We Cannot Accept
Custom & Personalized Items
Custom designs, personalized items, and bespoke orders cannot be returned unless they arrive defective or incorrect.
Hygiene Items
Items that have been worn, washed, or show signs of use for health and hygiene reasons.
Final Sale Items
Items marked as final sale or clearance cannot be returned (clearly marked at checkout).
How to Return Items
Request Return Authorization
Contact our customer service team or use our online return portal to request a Return Authorization (RA) number.
Email: info@militarytees.co.uk | Phone:
Pack Your Items
Carefully pack items in original packaging with tags attached. Include your RA number and original receipt.
Use a sturdy box or padded envelope to prevent damage during transit.
Ship Your Return
Use the prepaid return label (UK only) or send via tracked service. International customers pay return shipping.
Keep tracking information until refund is processed.
Receive Your Refund
Once we receive and inspect your return, refunds are processed within 3-5 business days to your original payment method.
You'll receive email confirmation when your refund is processed.
Refund Information
Processing Time
- Inspection: 1-2 business days
- Refund processing: 3-5 business days
- Bank processing: 2-10 business days
- Total time: 5-15 business days
Refund Method
- Refunded to original payment method
- Credit card refunds: 3-5 business days
- PayPal refunds: 1-2 business days
- Bank transfer: 5-10 business days
Shipping Costs
UK Returns: Free return shipping with prepaid label
International Returns: Customer pays return shipping costs
Defective Items: We cover all return costs
Exchanges
We offer exchanges for size or color within 30 days of purchase. The fastest way to ensure you get the item you want is to return the unwanted item and place a new order for the replacement.
Size Exchanges
Free size exchanges within the UK. Original item must be unworn with tags attached.
Color/Style Exchanges
Subject to availability. Price differences will be charged or refunded accordingly.
Special Considerations for Military Personnel
We understand the unique challenges faced by serving military personnel and offer special accommodations:
Extended Return Window
Personnel on deployment may request extended return windows. Contact us with your service details.
BFPO Returns
Free return shipping for BFPO addresses. Use the special BFPO return process.
Deployment Holds
We can hold orders or delay shipping for deployment dates. Contact us to arrange.
Returns Support
Our customer service team is here to make your return process as smooth as possible.
Please have your order number ready when contacting us. You can find this in your order confirmation email.